WE ARE COMMITTED TO QUALITY AND SERVICE
Tuff Mutt prides itself in providing quality products and superior customer service. We understand the frustrations of purchasing a product only to have it not live up to your expectations. Our promise to you: If, during your product’s lifetime, the product you purchase from us does not function as it should due to a manufacturing defect, we will replace your product free of charge!
Please fill out a Lifetime Warranty Claim Form to get started.
US only. If you are outside of the US and have an issue with one of our products, please contact us at firstname.lastname@example.org
FREQUENTLY ASKED QUESTIONS
What is covered by the Tuff Mutt Lifetime Warranty?
Manufacturer’s defects caused by poor craftsmanship or defective hardware or materials when purchased through Tuff Mutt’s website.
What is not covered by the Tuff Mutt Warranty?
If your Tuff Mutt product is damaged in the course of normal (or abnormal) wear and tear, you may not qualify for our warranty replacement. Please email us at email@example.com and we can take a look at the issue.
Products damaged while being used in an unintended way are not covered by the lifetime warranty. For example, your dog chews your leash in half while you aren’t looking, or decides to sneak into your training pouch and rips the inner lining out…We know you understand 😉
How does the Tuff Mutt Warranty work?
Fill out the Lifetime Warranty Claim Form which requires pictures showing the defect and we’ll take a look. If the claim meets our guidelines, we will send you a replacement product free of charge. US only. If you are in another country please contact us at: firstname.lastname@example.org.
We pride ourselves on providing superior customer service. If you are experiencing any problems or have any questions about your Tuff Mutt Product, we are here to help. Please feel free to email us at email@example.com.