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Common queries answered

Frequently asked Questions

All free shipping orders ship via USPS and will ship within 48 hours. You should receive your order within a few days after shipment depending on your location.

Your satisfaction is 100% guaranteed with any product purchased on tuffmutt.net. If you need to return any item(s), the following is our return policy: We have a 60 day money-back guarantee. Tuff Mutt will extend a refund of the purchase price of any products returned in all original packaging within 60 days of the date of purchase, (excluding shipping charges). Read full policy here

We pride ourselves in providing quality products and superior customer service. We understand the frustrations of purchasing a product only to have it not live up to your expectations. Our promise to you: If, during your product’s lifetime, the product you purchase from us does not function as it should due to a manufacturing defect, we will replace your product free of charge! Learn more about our Lifetime Warranty.

Once your order ships, you will receive a confirmation email with your tracking information.

Customer service is our top priority. We offer several ways to reach us.

Email: sales@tuffmuttpets.com
Facebook: @tuffmuttpets
Facebook Messenger
Phone: (417) 714-0839

Please reach out to us as soon as possible so that we can get your correct information.

We can ship all over the world. Please reach out to us to determine shipping options and cost.

Yes, most shipments will arrive in one package even if multiple products are ordered.

402B West Mt. Vernon St., #190
Nixa, Missouri 65714
(417) 714-0839

Free US shipping

On all orders

Hassle Free Returns

Money back guarantee

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